Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

CUSTOMER SATISFACTION, RETURNS & CANCELLATION POLICY – T&C

If your order is missing flavours or contains the wrong items or is in a damaged condition when you receive it, we will need you to provide us with photographic evidence to begin the enquiry process and we ask that the damaged products should be retained for our investigation.
Subject to our findings we will either refund, or resend your order again. We cannot cancel your order once it has already been packed and collected by courier. If you are not satisfied with your purchase or standard of service please email info@thedirtydoughnut.co.uk
within 24 hours of receiving your order. Please ensure to include your order number, full name, contact number, and delivery details in all communication.

CAN I CHANGE MY ORDER? – T&C
Once you have checked out, we are unable to make changes to your order. If you have an urgent issue with an incorrect delivery address or you have selected the wrong date, please get in touch as soon as possible at info@thedirtydoughnut.co.uk If your order has already been prepared, packed or collected, this will not be possible. Please note additional charges may apply.
Changes to flavours and items cannot be made once an order has been placed as doughnuts are made to order.

CUSTOMERS RESPONSIBILITY – T&C
Please take time to check all your details are correct before completing your order (name, phone number, email address, specify safe place if required) as it is the customers responsibility to enter all the necessary details correctly to ensure our courier partners get your parcel to your chosen destination.
On the day of your delivery you will be notified by our courier partners with a time slot, it is your responsibility to ensure someone is there to accept the order or leave with a neighbour/safe place.
The driver will send an email to confirm when it has been delivered.
The Dirty Doughnut cannot be held responsible for parcels not reaching the correct destination due to incorrect delivery information being entered at checkout.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.